Privacy Policy

jay777 (referred to in this policy as "jay777", "we", "us", or "our") is an online casino and sports betting platform operating at https://jay777.bio. We provide gambling entertainment services including cricket betting, live casino games, slots, crash games, and more to players across Bangladesh.

jay777 is the data controller responsible for the personal information you provide when you register an account, make deposits or withdrawals, contact our support team, or otherwise interact with the platform. If you have questions about how your data is handled, you can reach us at [email protected].

This Privacy Policy applies to all users of the jay777 website and any associated services or features. By creating an account or using the platform, you acknowledge that you have read and understood this policy in full.

We collect personal data in the following categories depending on how you interact with the jay777 platform:

Account Registration Data

• Full name as it appears on your government-issued identity document.
• Date of birth (used to verify you meet the 21+ age requirement).
• Email address and mobile phone number.
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code.
• Username and encrypted password.

Identity Verification (KYC) Data

• Scanned copy or photograph of a valid National ID card, passport, or driving licence.
• Proof of address documentation such as a utility bill or bank statement.
• Selfie or live photo for biometric identity confirmation where required.
• Source of funds documentation in cases where high-volume activity warrants additional due diligence.

Financial Transaction Data

• Deposit and withdrawal amounts, dates, and reference numbers.
• Payment method identifiers — for example, the registered mobile number associated with your bKash, Nagad, or Rocket account, or the last four digits of a Visa or Mastercard card.
• Bank account details where bank transfers are used (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, etc.).

Platform Activity Data

• Betting and gaming history, including games played, wager amounts, and outcomes.
• Bonus and promotion usage records.
• Login timestamps, session durations, and in-session activity patterns.
• Responsible gaming tool settings such as deposit limits and self-exclusion records.

Technical & Device Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Referral URL and pages visited within the jay777 platform.
• Cookie identifiers and similar tracking data (see Section 7).

Customer Support Communications

• Email correspondence, live chat transcripts, and any documentation you submit when raising a support request or complaint.

jay777 processes your personal data only for specific, legitimate purposes. The following table sets out our primary processing activities and the legal basis on which we rely for each:

In the course of providing our services, jay777 may share your personal data with the following categories of recipients:

• Payment Processing Partners: bKash, Nagad, Rocket, Upay, and banking partners require transaction data to process deposits and withdrawals securely. Each partner operates under its own privacy and data security obligations.
• Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data to deliver their games and ensure fair-play compliance. They do not receive your full personal profile.
• Identity Verification Services: Third-party KYC and AML screening providers may process your identity documents and personal details as part of our legally required verification processes.
• IT and Infrastructure Providers: Cloud hosting, cybersecurity, and platform maintenance partners who process data on our behalf under strict data processing agreements.
• Legal and Regulatory Authorities: Where required by applicable law or a valid legal order, jay777 may disclose personal data to law enforcement agencies, financial intelligence units, or other governmental bodies.
• Professional Advisers: Lawyers, auditors, and accountants who are subject to professional confidentiality obligations and who assist jay777 in managing legal, financial, and compliance matters.

jay777 does not transfer your personal data to countries outside of jurisdictions that provide an adequate level of data protection without implementing appropriate safeguards, including contractual clauses that impose equivalent protections to those applicable in the originating jurisdiction.

jay777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account's existence on jay777 and for a period of at least five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction in accordance with applicable financial record-keeping obligations.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction, unless the communication relates to a dispute or legal matter, in which case it is retained until the matter is fully resolved.
• Marketing Preferences: Retained until you withdraw consent or opt out of marketing communications, after which your marketing preference record (including the opt-out itself) is retained for compliance purposes.
• Technical and Device Data: Typically retained for up to twelve (12) months for security monitoring and platform performance purposes, unless a specific investigation requires longer retention.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. jay777 conducts periodic reviews of data holdings to ensure retention periods are observed.

As a user of the jay777 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all legitimate requests within a reasonable timeframe.

• Right of Access: You may request a copy of the personal data jay777 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can also update basic account information directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that this right is subject to our legal obligations to retain certain data for AML and regulatory compliance purposes.
• Right to Restriction: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while the accuracy of data you have disputed is being verified.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, and you believe your interests override ours. You also have an unconditional right to opt out of direct marketing at any time.
• Right to Data Portability: Where we process your data by automated means on the basis of your consent or contract performance, you may request a copy of that data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

jay777 will not discriminate against you for exercising any of the rights listed above. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to act, providing written reasons for that decision.

jay777 uses cookies and similar technologies (including local storage, session storage, and pixel tags) to operate the platform, remember your preferences, and gather analytics data that helps us improve the jay777 experience.

Types of cookies we use:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing the core functionality of jay777.
• Functional Cookies: Used to remember your preferences such as language settings, last-visited game category, and responsible gaming tool configurations, so you do not have to reset them on each visit.
• Analytics Cookies: Help us understand how players navigate the platform, which games are most popular, and where technical issues occur. Analytics data is aggregated and does not identify individuals.
• Marketing Cookies: Used to deliver relevant promotional messages and track the effectiveness of our marketing activity. These cookies are set only where you have given consent.

Most modern browsers allow you to control cookie settings. You can typically configure your browser to refuse cookies, delete existing cookies, or alert you when a new cookie is set. Please note that disabling strictly necessary cookies will affect the functionality of jay777 and may prevent you from accessing certain features, including the login system.

For detailed information on the specific cookies jay777 uses, including their names, purposes, and expiry periods, please contact our support team.

The security of your personal data is a core priority at jay777. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the jay777 platform is encrypted using Transport Layer Security (TLS). Look for the padlock icon in your browser's address bar when you visit jay777.
• Password Hashing: Your account password is stored as a cryptographic hash and is never retained in a readable format. Our staff cannot view your password under any circumstances.
• Access Controls: Access to personal data is restricted to jay777 employees and contractors who have a genuine need to access it in the performance of their duties. All such access is logged and audited.
• Fraud Monitoring: Automated systems continuously monitor transactions and account activity for indicators of fraud, money laundering, and account compromise, flagging anomalies for review.
• Data Minimisation: We collect and retain only the minimum amount of personal data necessary to deliver our services and meet our legal obligations.
• Incident Response: In the event of a data security incident that poses a risk to your personal data, jay777 will take prompt steps to contain the incident, investigate its cause, and notify affected users in accordance with our legal obligations.

While jay777 takes every reasonable precaution, no system is completely immune to security threats. You also play a role in protecting your account — please use a strong, unique password, never share your credentials with anyone, and contact support immediately if you suspect unauthorised access to your jay777 account.

The jay777 platform may reference or link to third-party services such as payment providers (bKash, Nagad, Rocket) and game studios (Pragmatic Play, Evolution Gaming, Spribe, etc.). These third parties operate under their own privacy policies, which are independent of this policy.

jay777 is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any external service you use in connection with your jay777 account, particularly payment providers, before providing them with your personal information.

When you are redirected to a third-party payment gateway to complete a deposit or withdrawal, you are operating within that provider's system and their data handling practices apply from that point onwards.

jay777 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.

We encourage you to review this page periodically so that you remain informed about how jay777 collects, uses, and protects your personal data. Your continued use of the platform following the publication of an updated policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jay777 handles your personal data, please do not hesitate to contact our team at [email protected]. We aim to respond to all data-related enquiries promptly and transparently.